terms and conditions
bbb has different studios in the Netherlands. The studio's Amsterdam Amstel, Amsterdam Jordaan en Utrecht are own studios. The studio's in Delft, The Hague, Haarlem, Den Bosch, Rotterdam and Tilburg are franchise studios.
bbb Amsterdam Amstel, Amsterdam Jordaan and Utrecht: bbb health boutique B.V. is located in Amsterdam on Hazenstraat 51 and registered in the trade register under number 66882109.
bbb Den Haag, Den Bosch and Tilburg: bbb healthclub studio's is located in Tilburg on Kempenaarplaats 16 and registered in the trade register under number 60460504.
bbb Haarlem: bbb healthclub Haarlem is located in Haarlem on Houtplein 37 and registered in the trade register under number 61727091.
bbb Delft and Rotterdam: bbb health boutique Delft and Rotterdam is located in Delft on Kristalweg 27 and registered in the trade register under number 66575680.
Terms and Conditions: these General Terms and Conditions are the applicable general terms and conditions of bbb health boutique, which are published on the website of the bbb health boutique, www.bbbhealthboutique.nl.
bbb member: a person who is a member at bbb health boutique.
Hot Cabin, Heated Cabin or Cabin: a cabin heated up to 50 degrees in which exercises can be done with resistors.
Cabin lesson: an individual or group lesson in the heat cabin.
Ozone: ozone oxygen baths, the ozone oxygen cabin nourishes the skin with oxygen and ozone.
Website: The bbb health boutique website, www.bbbhealthboutique.nl.
Gym lessons: a group lesson in the Gym, such as Yoga, Pilates, Essentrics, meditation sessions or Shape.
✦ Each bbb member is obliged to read the General Terms and Conditions of bbb. These general terms and conditions are part of any agreement between bbb and a bbb member and inextricably linked to it. Deviation in business contracts are possible.
✦ bbb can change the terms and conditions. Members are informed through the newsletter. Small changes can always be made. Major substantive changes will be discussed in advance with the members.
✦ The rights under the membership are strictly personal.
✦ bbb reserves the right to limit the total number of members, as well as its opening times, the hours of Gym and Cabin lessons, and the number of classes and rates.
✦ bbb reserves the right to refuse members in the event of abuse of the membership system or the facilities of bbb.
✦ The personal data of members is strictly confidential and used only for the administrative purposes of bbb.
This data is never made available to third parties for commercial purposes.
✦ The minimum age to be a bbb member is 15 years old. For the age group from 15 to 18 years a parent must have co-signed the registration form.
3. Duties and responsibilities of bbb
✦ Providing lessons during the agreed period.
✦ Maintaining the expertise of its employees.
4. Own risk and liability
✦ The bbb member trains at their own risk.
✦ bbb is not liable for damage and/or loss of property of the bbb member or visitor, nor for any kind of physical injury occurring before, during or after using the facilities.
✦ The lockers can be used to protect your own property. This usage is at your own risk. bbb accepts no liability for items stolen from a locker.
✦ It is strictly forbidden to take a locker key home.
✦ After training, the locker should be cleaned out, and the key left in the locker. Abandoned clothing or other belongings are kept for one month and then donated to charity.
✦ Every athlete or visitor is responsible for damage they cause to the property of bbb.
✦ Any observed damage is considered to be caused by the person who has used the item last, if and insofar the contrary is not proved by the person(s).
5. Membership and payment
✦ If a direct debit has been issued, the monthly payments will be automatically collected on the first of every month. At the start of a membership, the fees of the remaining part of the first period, plus the fees of the following month are collected at once.
✦ 10 session memberships are paid in advance by means of a one-time direct debit payment.
✦ The bbb member must ensure the correct payment of fees and other amounts.
✦ In the event of late receipt of amounts due by bbb health boutique for any reason whatsoever (eg reversal or insufficient balance), bbb health boutique sends a reminder by post. If no payment is made after this reminder, bbb will send the second and final payment reminder after one month. bbb health boutique charges 20 euro administration costs for the second reminder.
✦ If the member, even after being declared in default, still fails to comply with the payment obligation, the member is in omission. All associated costs are recovered from the member in accordance with the applicable legislation. bbb health boutique is from that moment entitled to hand over the entire claim for collection. In that case, the member is obliged to pay the full due and payable claim, including all amounts owed, as well as all future installments owed for the duration of the agreement, including all costs and interest on the collection.
✦ Absence of the bbb member, for whatever reason, does not relieve the member from his/her obligation to pay the registration fee and the membership fees and does not result in a right to any reduction of the registration fee or membership fees.
✦ bbb has the right to index the fees annually in January.
✦ Actions or special offers can never be legally binding in advance or in retrospect.
✦ The registration fee shall be re-paid upon re-registration, if applicable.
✦ bbb offers student and company discounts. These discounts are available on presentation of valid proof, from the moment of request and never retrospectively.
✦ For fulltime students a discount of 25 percent is offered on presentation of proof of registration.
✦ bbb offers a standard 15 percent company discount to employees of companies working together with bbb. The conditions are determined per company and can be obtained by sending an email to email@example.com.
✦ Stewardessen from KLM receive 15 percent company discount on presentation of their KLM pass.
6. Duration and cancellation
✦ bbb offers contracts for the duration of 1, 6, 12 and 24 months. Unless terminated in the meantime, the member is bound by the agreement for the duration agreed between the member and bbb. The agreed term of the agreement is stated on the registration form. The monthly rate depends on the contract duration. With a subscription with a term of 24 months, the discount compared to the subscription of 12 months is 240 euros on an annual basis.
✦ If the agreed term of the agreement has been reached, the subscription will be extended indefinitely, unless canceled.
✦ If the agreed term of the agreement has been reached, the member can terminate the agreement with due observance of a notice period of one month.
✦ If the member wishes to terminate the agreement, she must do so by e-mail to firstname.lastname@example.org.
✦ It is possible for the member to terminate the agreement prematurely, against payment of a fee, before the agreed term on the registration form has expired. The member can only terminate the agreement prematurely against the total number of months, that the member has already used at bbb plus a notice period of one month. For example, if the member has a subscription for two years and has already used that subscription for three months, it is possible to terminate the agreement early at the end of the fourth month.
✦ If the member wishes to terminate the agreement prematurely, she must do so by e-mail to email@example.com.
✦ If the member wishes to terminate the agreement prematurely before the agreed term has expired, the member will owe a fee to bbb for this. The fee that the member owes to bbb in that case is calculated as follows: the difference between the originally agreed monthly rate for the type of subscription taken out by the member and the new monthly rate for the type of subscription that the member previously took out on based on the changed contract term. For example, if the member has a subscription for two years and a monthly amount for bbb shape. € 85.00 is owed to bbb, and the agreement ends after observing the notice period four months after the start of the agreement, then the monthly rate for those four months of use of bbb shape changes to € 135. The difference of € 50 per month, a total of € 200 for four months, must in that case be paid by the member to bbb in addition to the current subscription costs. The amount of the fee is calculated automatically, based on the first subscription taken out (in case of multiple changes). The amount of the compensation is non-negotiable.
✦ In case of relocation, the membership may be terminated before the expiration of the minimum duration, upon presentation of proof. This is only possible if none of the studios are within a 20 km radius of the new address.
✦ For every 6 months, a membership can be frozen for 1 full month. This should always be a full month. The bbb facilities cannot be used during this month. The collection of fees shall continue during the minimum duration. At the end of the duration, there shall be a catch-up period, corresponding to the number of unused months.
✦ The flex memberships enable you to freeze your membership as often as you like but it must be for whole months.
✦ In special circumstances such as injury or pregnancy, it is possible to temporary pause the membership upon presentation of a medical statement. The collection of fees shall not continue in this period.
✦ A subscription can be terminated on the basis of a medical statement.
✦ The 10 session membership is valid for 2 months and is not automatically extended.
✦ The bbb membership (except the flex membership) may be transferred to third parties once, provided that all payments have been met and an earlier transfer has not taken place.
✦ The recipient of a transferred membership is not entitled to a money back guarantee or other actions relating to the membership.
✦ When transferring a membership, the new member starts on the day following the last day of the old member. The new member also accepts the new minimum duration
8. Clothes, shoes and towel
✦Wearing sportswear and socks is required.
✦The footwear must have a non-marking rubber sole. Street footwear or sports shoes that have been worn outside are prohibited.
✦ The use of a towel is required at each activity.
9. Drinks, food and smoking
✦ The bbb locations are smoke-free establishments.
✦ The consumption of personal foods/drinks are prohibited at bbb, with the exception of bottles with water.
10. Holidays and facility renovations
✦ bbb reserves the right to close for the entire day or part of the day on public holidays or days on which renovations take place.
11. Children and pets
✦ Children under 12 are not permitted at bbb, with the exception of children accompanied by their parents. Any injury suffered by or property damage caused by children, resulting from (unauthorized) access to the studio is at their own risk.
✦ Pets are not allowed at bbb.
12. Hot Cabins
✦ The use of a Hot Cabin requires an appointment.
✦ The Hot Cabin may not be used for more than 30 consecutive minutes during busy hours, unless a cabin has been booked for a longer period of time. The Cabin may then be used for a maximum of 60 consecutive minutes. Our staff can inform a bbb member about this.
✦ The bbb member must leave the Cabin in a clean and dry state.
✦ Cardio equipment should not be used for more than 10 consecutive minutes during peak times (when all devices of one kind are occupied). Our staff can inform a bbb member about this.
✦ During certain lessons, cardio equipment cannot be used. This is specified at the cardio equipment.
The bbb member must leave all equipment in a clean and dry state.
14. Membership & Lessons
✦ By every membership it is clearly explained how often use can be made of cabin classes and group/gym classes.
✦ By a 10 session membership a total of 10 classes (cabin or group/gym classes) may be followed. A 10 session membership is valid for 2 months. Classes that are not followed in the 2 month period are automatically cancelled.
15. Appointments, cancelling and moving
✦ You need an appointment to train at bbb. Scheduling, cancelling and moving can be done online on the website, by telephone, or in the studio.
✦ A class expires if it is cancelled less than 4 hours before its start.
✦ bbb wants to be available to everyone. If two (or more) late cancellations occur within two weeks, bbb can prevent a member from making appointments online for a period of two weeks, and remove all appointments from the schedule. The so-called 2-2-2 rule can also be applied if a member unnecessarily occupies a class in a different manner. In this case, appointments can still be made by phone or in the studio.
✦ If you have booked a back-up spot, you will receive a text message half an hour before the start of the lesson if a spot has NOT become available. Did you fail to show up? Then this lessons expire. Did you receive a text message and want to show up 'at your own risk'? The first free spot is for you, and your lesson shall not be charged.
✦ bbb is suitable for anyone who feels physically capable to perform the exercises of bbb. bbb has special exercise and nutrition programs for pregnant women. We recommend you contact your doctor and/or obstetrician/gynecologist in advance to see if they have any objections.
✦ The heat in the Cabin will be adjusted to 30 degrees if you are pregnant, and we advise pregnant women to train without a cape. The temperature in the Cabin must remain below 40 degrees.
✦ Ozone is a surface skin treatment that should cause no damage to women who are pregnant and/or breastfeeding. Nevertheless, we recommend that women who are pregnant or breastfeeding refrain from using the Ozone, as there has never been thorough research into pregnancy/breast feeding and ozone oxygen baths.
✦ For a pregnancy, it is possible to temporary pause the membership upon presentation of a medical statement. The collection of fees shall not continue in this period.
✦ bbb uses different vouchers to introduce the concept to women. A bbb voucher always states the value.
✦ A person may only use one voucher per year. Vouchers cannot be combined. A voucher cannot be used in combination with any other action of bbb.