frequently asked questions
Here you can find our frequently asked questions. Please use our app to make changes in your subscription. Would you rather speak to us by phone? Fill in a callback request here and we will call you back as soon as possible! You can read our terms and conditions here.
Do you have another question? For general questions you can email to firstname.lastname@example.org (bbb health boutique Amsterdam, Haarlem en Utrecht), email@example.com (bbb health boutique Delft), firstname.lastname@example.org (bbb health boutique Rotterdam), email@example.com (bbb health boutique Den Haag), firstname.lastname@example.org (bbb health boutique Tilburg) and email@example.com (bbb health boutique Den Bosch).
Do you have an administrative question about your subscription or payment? You can mail to firstname.lastname@example.org (bbb health boutique Amsterdam, Haarlem en Utrecht), email@example.com (bbb health boutique Delft), firstname.lastname@example.org (bbb health boutique Rotterdam), email@example.com (bbb health boutique Den Haag), firstname.lastname@example.org (bbb health boutique Tilburg) en email@example.com (bbb health boutique Den Bosch).
Does bbb has an app?
bbb has a new web-app since june 2021 and you can already work with it.
Create your new login account.
Your login account consists of your email address, name and password. It is especially important that the email address is exactly the same as that of the old app. The password does not have to be the same. Go to this web address to create your new account: mijnbbb.bbbhealthboutique.nl/startup/createaccount.
Please note: you only use this address for this one time.
Activate your account.
After you have completed and saved this form, an email will be sent to you to activate your account. This is a security so that no one can create an account with us in your name. There is a link in the email that you can click on. Your account will then be activated and you will be taken directly to our login page.
Log in with your login details (email address and password) from step 1 via mijnbbb.bbbhealthboutique.nl After this login, the app will be started and you will come to our new home page and you can use the app.
Exception - double account
If you are known in several of our studios with this email address, then the app cannot be used immediately. You will then receive a notification that you can forward it to firstname.lastname@example.org. Then your email address can be manually linked to the correct customer data. Once you can log in, you can see that working out at multiple bbb health boutiques has become much easier and faster.
Icon on your home screen - app
Once you have successfully logged in, you can place the app as an icon on the home screen by clicking on 'Add to home screen'. This function can be found on most phones under the square with the arrow up. Once the bbb icon is on the home page, you can launch the app from there. The first time you will have to log in again, but after that you just stay logged in and it works like any other app.
On some days I cannot plan in online.
Your membership has probably been temporarily stopped or 'frozen'. In the period that your membership is frozen you cannot plan in online. You can, however, plan online for the period after this stop.
How does cancellation and shifting appointments work?
We want to be able to give everyone a place. Unfortunately this is not possible if people cancel or move their classes at the last minute or if people don’t show up. Therefore we have 4 rules concerning cancellation, shifting of appointments and 'no shows'.
Cancellation and shifting can always be done online
Even a few minutes before your class/training starts. Maybe someone else can take your place.
The 4 hour cancellation rule
If you delete your appointment less than 4 hours beforehand, then your appointment is cancelled. You may move your appointment to another time slot on the same day.
The 2-2-2 rule
If you cancel twice (or more often) too late in the space of two weeks then for two weeks you cannot book in online. All your appointments will also be taken out of your planning. You are able to then book in via the telephone or in the studio. We will also call you or email you before we do this. Of course we understand that there are sometimes special circumstances.
Reserve places count as actual bookings
From experience we can say that if you are booked as reserve you will almost always have a place. In our app you'll get a push if your reserve is a real spot.
We will also send you an sms 30 minutes before the class starts to let you know if you don’t have a place. If you don’t receive an sms and you don’t turn up for the class then this class is cancelled. If you do receive an sms and still turn up “at your own risk” then the first available place is for you and this class will not be charged.
How long can you schedule in advance?
Our planning is open for one week. So you can always schedule your work-outs, coaching and measurement always one week in advance.