Frequently asked questions
Here you can find our frequently asked questions. Please use our app to freeze your subscription. Would you rather speak to us by phone? Fill in a callback request here and we will call you back as soon as possible! You can read our terms and conditions here. Do you have another question? For general questions you can email us. Please read below (other questions) which email-adress to contact.
Did you email us, but didn't get an answer? Please also check your spam. Unfortunately, sometimes our emails end up there.
Does bbb has an app?
The bbb health boutique app is a web app, so not via the App Store but via a url. In addition to the planning, the web app contains fine options, such as a digital food diary, insight into the results of the foundation questionnaire and delicious recipes.
Request your password.
Go to this web address to create your new password: mijnbbb.bbbhealthboutique.nl and click on the 'reset password' button.
Check your email.
After you have entered and sent your email address, you will receive an email and you can create your password via the link in this email. Didn't get an email? Look in your spam.
Log in with your login details (email address and password) on mijnbbb.bbbhealthboutique.nl. After this login, the app will be started and you can use the app.
Icon on your home screen - app.
If you have successfully logged in, you can place the app as an icon on the home screen of your phone by clicking on 'Add to home screen'. This function can be found on most phones under the square with the arrow up. If the bbb icon is on the home page, you can launch the app from there. The first time you have to log in. After that you stay logged in and it works like any other app.
The use of the app is self-explanatory, at least that is the intention. If it doesn't quite work out or something doesn't work properly, mail to email@example.com, and we'll help you.
On some days I cannot plan in online.
Your membership has probably been temporarily stopped or 'frozen'. In the period that your membership is frozen you cannot plan in online. You can, however, plan online for the period after this stop.
How does cancellation and shifting appointments work?
We want to be able to give everyone a place. Unfortunately this is not possible if people cancel or move their classes at the last minute or if people don’t show up. Therefore we have 4 rules concerning cancellation, shifting of appointments and 'no shows'.
Cancellation and shifting can always be done online
Even a few minutes before your class/training starts. Maybe someone else can take your place.
The 4 hour cancellation rule
If you delete your appointment less than 4 hours beforehand, then your appointment is cancelled. You may move your appointment to another time slot on the same day.
The 2-2-2 rule
If you cancel twice (or more often) too late in the space of two weeks then for two weeks you cannot book in online. All your appointments will also be taken out of your planning. You are able to then book in via the telephone or in the studio. We will also call you or email you before we do this. Of course we understand that there are sometimes special circumstances.
How long can you schedule in advance?
Our planning is open for one week. So you can always schedule your work-outs, coaching and measurement always one week in advance.