Frequently asked questions
Here you can find our frequently asked questions. Please use our app to freeze your subscription. Would you rather speak to us by phone? Fill in a callback request here and we will call you back as soon as possible! You can read our terms and conditions here. Do you have another question? For general questions you can email us. Please read below (other questions) which email-adress to contact.
What rates does bbb charge?
bbb has memberships that range from 65 euro onwards, depending on your wishes and possibilities. The price is determined by how often you train & the length of your membership. All memberships include personal training, exercising in the heated cabins, cardio, jogging, studio classes (yoga, Pilates and body shape) and individual classes, coaching, measuring, weighing, nutritional advice and workshops. You'll find our prices here.
How does it work with upgrade of my membership?
You can always upgrade your membership via an email to your boutique.
How does it work with 'freezing' my membership?
You can freeze your membership, without having to give a reason, for 2 months in a year. You can only freeze your membership for complete months. All you have to do is freeze it via our app under 'my subscription'.
Would you like to freeze your membership for a longer period of time due to special reasons e.g pregnancy or having to work for a period outside of Holland, this is also possible. Send an email to your boutique.
Please be aware that if you freeze your membership during your contracted period, money will still be automatically debited from your account monthly.
At the end of your contracted period, you can continue to sport for the length of time that your membership was frozen without any money being debited from your account.
The flex memberships enable you to freeze your membership as often as you like but it must be for whole months.
I am moving house. Can I unsubscribe early?
Yes, this is possible. In the case of moving you are able to unsubscribe before the minimum length of your contact has expired. We will need proof of moving. This is only possible when one of the bbb studios is not within a 20 km range of the new address.
Can I catch up on lessons I have missed?
Yes, this is possible. Lessons that haven’t been used can be used up within the same year. We don’t keep an exact count of all the classes you have used by bbb but we will let you know if you are coming too often for the membership that you have.
Be aware that you have to have a membership to catch up on lessons. You can not catch up with lessons after your membership has ended. When your membership is frozen, you can not catch up with your lessons.
I would like to end my membership. How can I do this?
You can do this by sending an email to our administration: firstname.lastname@example.org (bbb health boutique Amsterdam en Utrecht), email@example.com (bbb healthboutique Haarlem, firstname.lastname@example.org (bbb health boutique Delft), email@example.com (bbb health boutique Rotterdam), firstname.lastname@example.org (bbb health boutique Den Haag), email@example.com (bbb health boutique Tilburg) of firstname.lastname@example.org (bbb health boutique Den Bosch).
You will receive a reply within 48 hours and they will handle the rest of the administration for you.
Please note thar our cancellation period is 30 days.